Privacy Notice for HoneyBetz
In Canada, we collect personal information to operate your HoneyBetz account, process transactions, and help keep the Platform safe.
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This applies whether you browse, register, deposit, or play, and it includes information you provide as well as data created through your use of the services.
When you register, we may ask for details such as your name, email address, postal address, phone number, gender, and date of birth.
We may also request photographic identification and supporting documents to meet due diligence and regulatory requirements.
As you use HoneyBetz, we may collect device and usage information such as operating system details, IP address, and browser type.
We may monitor or record phone calls for quality assurance, training, regulatory purposes, and fraud prevention.
Some information may be sensitive, including responsible gambling-related data that could reveal health information.
Where sensitive data is involved, we apply extra safeguards to keep it confidential in line with applicable data protection rules.
What we collect & how it’s used
| Collection area | What we collect | Purpose and notes |
|---|---|---|
| Account registration data |
Collected when you create an account:
|
Applies whether browsing, creating an account, making a deposit, or playing games |
| Verification / KYC | Until your account is fully verified, no payouts will be processed. |
Verification may include:
|
| Transaction processing | Banking and financial information is used to process transactions and manage account balance. | Secure payment gateways: partners comply with PCI DSS requirements. |
| Service administration |
Used for service administration, such as:
|
We also use information to respond to queries and complaints. |
| Personalization & research | Playing history may be used to provide personalized recommendations and products. | Market research may be carried out to improve services; if you do not want to be contacted for market research, this choice will be respected and will not affect your ability to use the services. |
| Cookies & tracking | Cookies and similar tracking technologies are used to enhance browsing experience, analyze site traffic, and personalize content. | Cookie preferences can be managed via the separate Cookies Policy. |
| Sharing with third parties |
Personal data may be transferred to third parties for:
|
Even when shared, information will only be used for the purposes outlined in the Privacy Policy. |
| Business transfers |
In a merger or business sale, customers’ personal information is likely to be included in the sale/transfer, including:
|
If the transfer or sale goes ahead, the receiving organization can use personal data in the same way as us; we would inform you before affecting such a transfer. |
| Retention & legal bases |
Retention approach:
|
Processing may be necessary:
|
Privacy Policy
Our privacy approach is straightforward: we collect only what we need to provide account access, support safe play, and process payments reliably.
We explain why information is collected and how it is used, and we respect the choices available to you.
Team members who handle personal data are subject to confidentiality obligations and receive regular information security training.
Security measures we apply
- Encrypting data transmitted between your device and our servers using SSL or TLS protocols.
- Using secure payment gateways with payment processors that comply with PCI DSS requirements.
- Restricting access to authorized personnel based on the principle of least privilege.
- Running regular security assessments and vulnerability scans to reduce risk.
- Maintaining backups and incident-response procedures to manage disruptions or breaches.
No online transmission or storage method is completely risk-free, even with strong safeguards in place.
We apply industry-standard security practices and keep controls under review as our systems and risks evolve.
Your Data Rights
Under applicable data protection laws, you can ask us to help you understand and manage your personal data.
- Request access to copies of your personal data.
- Ask for corrections when information is inaccurate or incomplete.
- Request erasure in situations where it applies.
- Request restrictions on how we process your data.
- Object to certain processing and request data portability where applicable.
To exercise a right, contact our Data Protection Officer via our support channel.
We respond to rights requests within one month.
How We Use Your Data
We use personal information to provide the services you request, including gameplay access and account management.
We also use it for day-to-day administration, such as password reminders, service messages, and dormant account notices.
Banking and financial details are used to process transactions and keep your balance accurate.
We may use play history to personalize recommendations when you are signed in or subscribed to marketing offers.
If you prefer less personalization, you can unsubscribe from marketing offers or contact support to disable personalization.
CAD withdrawals & verification
For anti-money laundering compliance, withdrawals require wagering through active deposited amounts at least once prior to withdrawal.
We may request additional verification steps to confirm identity as part of KYC.
Verification can include a phone call to your provided number or a selfie with identification documents.
Documents may need to be in Latin or Cyrillic alphabet, and video verification may be requested if needed.
Until the account is fully verified, no payouts are processed.
Players depositing in CAD can only withdraw via EcoPayz, Interac, Instadebit, and iDebit.
A minimum deposit using those options is required to activate them for withdrawal.
Cookies and similar technologies
Cookies and similar tools support site functionality, help us understand traffic, and enable content personalization.
Cookie preferences can be managed through our separate Cookies Policy within the Platform.
International transfers and updates
Because we operate globally, we may transfer personal data to countries outside your country of residence.
When transfers occur, we apply safeguards consistent with this Privacy Policy and applicable data protection laws.
We may update this Privacy Policy as technology, legal requirements, or our practices evolve.
Material changes are communicated by a notice on the Platform or by email notification.
Age limit
Our services are not intended for individuals under the age of 18.
If we learn we collected data from a minor, we take steps to delete it promptly.
If you would like clarification on any point, contact support and we will assist.